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Careers

Why work with us?

At NetVector we appreciate that our employees are the lifeblood of our business and we are always keen to recruit talented, committed and driven individuals to join our team.

Our people uphold our core values and are recognised and rewarded for behaviours that reflect our staff mission.

Our friendly and collaborative office culture encourages idea sharing and the opportunity to develop expertise in a wide range of technologies; whilst forging strong working relationships.

What We Offer

Training and Development

Continual Professional Development is actively supported and enabled. Staff are assisted in meeting their personal goals through regular development reviews with their line manager. Training to achieve industry recognised qualifications and certifications is supported with funding and allocated training days.

Reward

Incentive driven goals provide reward and motivation for our teams. Bounties are also paid for successful customer referrals.

Hybrid Working

Staff currently have the option of working from home part of the week through our hybrid working model.

Flexible Holidays

Staff have a generous paid holiday entitlement plus bank holidays. There is also currently a flexible holiday scheme in place which provides an opportunity to buy up to 5 days additional holiday or sell 3 days back to the Company.

Private Medical Insurance

We operate a single cover Private Medical Plan which employees can opt in to following successful completion of their probation.

Comfortable Working Environment

Staff work in an open plan, air conditioned office with modern technology to facilitate secure and efficient working practises. The office is situated in a quiet location with free on site parking.

We welcome speculative CVs. If you are interested in joining our organisation please submit your details below. Alternatively you can apply for one of our current vacancies.

Apply Here

Working Week

Monday – Friday

37.5 hours

Location

Edenbridge, Kent

Salary

£27,000 – £30,000

Depending on experience

Job Type

Permanent, Full-Time

Senior IT Helpdesk Analyst

Job Summary:

A fantastic opportunity has arisen for a Senior IT Helpdesk Analyst to work in our diverse and fast paced IT Services Team, based in Edenbridge, Kent.

Working within a friendly team you will be responsible for providing technical support to NetVector’s customers via the telephone and using remote support technology. The role involves diagnosing issues and resolving them, where possible, at first point of contact. You may also have the chance to attend customer sites for onsite support days and installations and be responsible for some account management of our smaller clients.

This role will ideally suit someone who has been working in a 2nd line IT services support role and is able to demonstrate good all-round technical troubleshooting skills. A keen customer focus, combined with excellent communication skills are essential.

Duties and Responsibilities:

On a day to day basis this will include but is not restricted to:

  • Answering technical calls and email queries from customers and analysing, troubleshooting and resolving issues.
  • Accountability for resolving escalated issues passed from Associated Helpdesk & Helpdesk level colleagues.
  • Logging, maintaining, and proactively working on tickets on CRM system.
  • Meeting deadlines and SLA’s for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager.
  • Identifying, resolving and escalating recurring issues and improving customer service.
  • Delivering high standards of customer service through accurate and professional verbal and written communications to a non-technical audience.
  • Gathering customer requirements and specifications to produce solutions and quotations.
  • Maintaining customer documentation on a day to day basis and following installations and upgrades.
  • Liaising with vendors for fault resolution.
  • Mentoring & supporting associate and helpdesk level analysts.
  • Collaborating with colleagues as required.
  • Ensuring up to date knowledge through continual professional development.

Person Specification:

Essential Qualifications and Experience

  • GCSEs at grade A – C in English Language and Mathematics (or equivalent).
  • Minimum 3 years’ experience working on an IT helpdesk in a similar role.

Essential Skill and Knowledge

  • Understanding of fault severity and customer impact.
  • Understanding of the OSI model, TCP/IP, topologies and physical connections.
  • Knowledge of Anti-Virus Products.
  • Understanding of Microsoft domain model & security principles.
  • Experience of Microsoft Server products, e.g. Exchange, SQL.
  • In depth knowledge of servers and PCs.
  • Understanding of license compliance and anti-piracy measures.
  • Comprehensive knowledge of firewalls.
  • Ability to identify, resolve & suggest preventative measures for phishing, hack attacks, social engineering and malicious intrusion.
  • Unguided Active Directory, Exchange and Office 365 administration & troubleshooting.
  • Working knowledge of back up technologies.
  • Working knowledge of virtualisation principles.
  • Ability to translate business needs into practical working solutions & quotations.
  • Ability to reverse engineer a problem to get to the root cause.
  • Ability to troubleshoot faults on the above technologies.

Competencies

  • Ability to use own initiative
  • Effective communication and listening skills
  • Ability to build positive working relationships
  • Excellent problem-solving skills
  • Good attention to detail
  • Effective time management
  • Customer service focused
  • Security aware
  • A professional manner
  • Team Player
View Specifications Apply Here

Working Week

Monday – Friday

37.5 hours

Location

Edenbridge, Kent – Hybrid working available after successful probation

Salary

£35,000 per annum plus commission

Job Type

Permanent, Full-Time

IT Sales and Account Manager

Job Summary:

Netvector are looking for an experienced IT Sales and Account Manager to join our established, professional IT support company based in Edenbridge, Kent. This is a fantastic opportunity for an IT Sales and Account Manager who has proven skills in selling business IT services to the SME market. Reporting to the directors, the role will encompass meeting business growth initiatives whilst developing the Company’s sales and marketing function.

You will be expected to manage and upsell to our existing customer base as well as creating sales opportunities and new business relationships. The successful candidate will be skilled in identifying and generating new opportunities, producing compelling and competitive bids, converting them into contracted business and managing the ongoing client relationship.

If you are an experienced sales professional, with at least 5 years’ experience within the IT sector, excellent communication skills and the confidence and ability to combine meeting revenue targets with building strong client rapport, we would love to hear from you.

Duties and Responsibilities:

On a day to day basis this will include but is not restricted to:

  • Generating sales leads using a variety of methods.
  • Managing sales enquiries via any medium, including telephone follow up, onsite meetings or distribution of further information.
  • Writing and producing marketing materials.
  • Creating and managing prospect information within the CRM.
  • Monitoring prospects and continually following up on enquiries to close sales or disregard.
  • Creating and delivering compelling proposals and pitches for businesses seeking IT services.
  • Attending seminars and exhibitions to network as required.
  • Creating technical hardware, software and service quotations as required and follow up to progress the sales process.
  • Attending client meetings.
  • Managing the relationship and regular communication with existing key clients.
  • Ensuring the customer is satisfied with the service they are receiving and have the appropriate product, services and contract.
  • Draw up, agree and review client contracts.
  • Reviewing customer requirements and proposing changes and solutions.
  • Understanding new products, technologies and services and introducing them to the client.
  • Managing and resolving issues with clients through to completion.
  • Preparing and presenting business reports and account updates to clients and NetVector Directors.
  • Delivering high standards of customer service.
  • through efficient and timely verbal and written communications.
  • Interacting with and supporting colleagues at all levels.

Person Specification:

Essential Qualifications and Experience

  • GCSEs at grade A – C in English Language and Mathematics (or equivalent).
  • A background working in IT Services for 5 years or more
  • Previous work experience in a sales and marketing role

Essential Skill and Knowledge

  • Thorough understanding of market position and offering.
  • Working knowledge of Microsoft operating systems and applications.
  • Understanding of virtualisation principles, firewalls, security, telephony, Cloud platforms and packages.
  • Understanding of Sales and Marketing principles and techniques.
  • Understanding of terminology relating to marketing IT services to small businesses.
  • Ability to communicate clearly and concisely both in written and verbal exchanges with prospects and customers.
  • Ability to put together and deliver presentations.
  • Ability to listen effectively and gather customer requirements.
  • Confident to business network on a formal and informal basis.
  • Willingness to obtain sales qualifications for key vendors – MS, Veeam, SonicWall, HP, Dell.
  • Must be able and willing to drive around South East England.

Competencies

  • Self-starter able to use initiative.
  • Excellent communication and listening skills.
  • Ability to build positive working relationships.
  • Ability to persuade and influence at all levels.
  • Outgoing and confident personality.
  • Commercially aware and financially astute.
  • Good attention to detail.
  • Effective organisation and time management skills.
  • Customer service focused.
  • Security aware.
  • Professional manner.
View Specifications Apply Here

Working Week

Monday – Friday

37.5 hours

Location

Edenbridge, Kent

Salary

£23,000 – £27,000

Depending on experience

Job Type

Permanent, Full-Time

IT Helpdesk Analyst

Job Summary:

A fantastic opportunity has arisen for an IT Helpdesk Analyst to work in our diverse and fast paced IT Services Team, based in Edenbridge, Kent.

Working within a friendly team you will be responsible for providing technical support to NetVector’s customers via the telephone and using remote support technology. The role involves diagnosing issues and resolving them where possible at first point of contact. You may also have the chance to work on customer projects and be responsible for some account management of our smaller clients.

This role will ideally suit someone who has been working in an IT services support role and is able to demonstrate good all-round technical troubleshooting skills. A keen customer focus, combined with excellent communication skills are essential.

Duties and Responsibilities:

On a day to day basis this will include but is not restricted to:

  • Answering IT and technical calls and email queries from customers; analysing, troubleshooting and resolving issues where possible, or escalating to Line manager.
  • Logging, maintaining, and proactively working on tickets on CRM system.
  • Meeting deadlines and SLA’s for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager.
  • Identifying, resolving and escalating recurring issues and improving customer service.
  • Delivering high standards of customer service through accurate and professional verbal and written communications to a non-technical audience.
  • Gathering customer requirements and specifications to produce solutions and quotations.
  • Maintaining customer documentation on a day to day basis and following installations and upgrades.
  • Liaising with vendors for fault resolution.
  • Mentoring & supporting associate level analysts.
  • Collaborating with colleagues as required.
  • Ensuring up to date knowledge through continual professional development.
  • Adherence to company policies & procedures.
  • All requested tasks within skill level and ability.

Person Specification:

Essential Qualifications and Experience

  • GCSEs at grade A – C in English Language and Mathematics (or equivalent).
  • Minimum 12 months’ experience working in IT, preferably in a similar role.
  • Valid driving license and own vehicle.
View Specifications Apply Here

Apply Here

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