IT Support team

IT Services

Business IT Support

Business IT support services are the core of what we do. We have been providing our services to businesses throughout the UK for over 25 years. Situated in Kent, NetVector offers a wide range of reliable and accessible IT support services to suit businesses of all shapes and sizes.

No matter which support package you choose you will have access to our friendly and knowledgeable UK based helpdesk as well as the following benefits:

  • Helpdesk open 8am to 6pm Monday to Friday
  • 24hr On-Call option available for those businesses who operate round the clock
  • Calls answered directly by technicians not call handlers
  • Security vetted and fully trained staff
  • Raise a ticket on our online portal, by email or by calling
  • We talk in plain English – no technobabble
  • Highly secure remote tools to access your device for support
  • Feedback available on ticket closure
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IT Services

IT Support Technician

Not every issue can be fixed remotely – sometimes you need a technician onsite and NetVector is ready and able to dispatch an IT support technician when needed. We cover all the south-east of England but can also travel further afield by arrangement.

The key to great IT support is great documentation! NetVector will document your system in our specialist IT documentation system so our technicians understand your unique setup and can access the information needed securely and safely.

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IT Services

IT Support Services

Of course, our IT support services are more than just fixing faults. Under our ProSupport arrangements you can access the following services:

  • 24×7 system monitoring
  • Remote monitoring and managed services
  • Asset and licence management
  • Dedicated account and technical contact
  • Defined Service Level Agreement (SLA)
  • Regular network reports and information
  • Ongoing strategy advice

NetVector offers a wide range of support packages and for more detail see here.

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