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Telephony Services

3cx Telephone Systems

3CX is a software based phone system, meaning it is highly portable and considerably more flexible than traditional physical on the wall phone systems. NetVector has been installing 3CX telephone systems for over 10 years for a range of different clients across London and the South East.

Since 2005 3CX has been a pioneer in providing businesses across the globe with a robust, secure and affordable solution.

  • 600,000 Businesses
  • 190 Countries
  • 12 Global Offices

As part of the pioneer ethos of the company, 3CX were the first to introduce several innovative features to their systems including:

  • Software based, open standards IP PBX
  • Integrated softphones (not actual handsets but a phone program that runs on a laptop or PC)
  • Integrated website Live Chat – integrating with your website allowing closer contact with customers and prospects
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woman using 3cx telephone

Telephony Services

3cx System

3CX is highly flexible and being monthly subscription based means low start up costs and easily affordable payments. NetVector utilises it’s 3CX trained and skilled team to offer the following features.

  • Available On-premise, via NetVector’s Private Cloud or 3CX hosted cloud
  • Easy, low cost subscription
  • Can use existing hardware / lines
  • Live chat, SMS/MMS, Video Conferencing included
  • Free apps to facilitate remote working
  • Integrates with CRM systems and MS 365
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3CX call center

Telephony Services

3cx Call Centre

If you have call centre, customer services or helpdesk type element to your business then 3CX can help with the flowing features:

  • Call Queues
  • Ring Groups
  • Call Recording
  • Call Reporting
  • SLA Alerts
  • Wallboard / Switchboard
  • Hot Desking
  • Click to Call/Meet
  • Skill-based routing
  • Customized call flows

These features allow you to monitor and adjust your business for maximum efficiency for you and your business. Talk to NetVector to explain more.

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Woman on video conference

Telephony Services

3cx Connectivity

Video Conferencing

  • Included in your subscription! Up to 250 users
  • No downloads required: Attendees click link or dial-in to join
  • Create Webinars
  • Recording enabled
  • Screen & PDF Sharing
  • Remote desktop
  • Create Polls
  • Interactive whiteboard

Chat & Messaging

You can add chat and messaging to your website and allow further communication flexibility to reach all customers and prospects.

  • One interface for all live chat / FB / SMS messages
  • Website live chat for WP, Drupal, Joomla! or custom CMS
  • Enable live chat to live call
  • Chat Queues – multiple agents
  • Get chat reports and chat ratings
  • Added free with your subscription
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Office 3CX video call

Telephony Services

3cx Integration

3CX MS Teams Integration

By integrating MS Teams with 3CX you get a powerful robust PBX that is easy to configure and use. Benefit from added PBX features such as:

Since 2005 3CX has been a pioneer in providing businesses across the globe with a robust, secure and affordable solution.

  • Call reporting
  • Call queues and routing
  • Ring groups
  • IVRs
  • No-Teams compatible headsets required!

How can 3CX help your business?

  • One single solution for all your business communications
  • Improves agent productivity
  • Enhances the customer experience
  • Saves costs by up to 80%

NetVector can help guide you through 3CX and how it can help your business, allowing flexible work anywhere solutions.

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